Refund & Returns Policy
At our store, we strive to deliver every product in perfect condition. Please read our Refund & Returns Policy carefully before placing an order.
1. Returns & Replacements
We do not accept returns for reasons such as change of mind, dislike of the product, or incorrect ordering.
Returns or replacements will only be considered if the product is received damaged, defective, or incorrect.
2. Reporting Damaged Items
Any damage, defect, or incorrect item must be reported to us within 24 hours of delivery.
Claims made after 24 hours may not be eligible for replacement.
3. Unboxing Video Requirement
A clear and uninterrupted unboxing video is mandatory for all damage, defect, or missing item claims.
The video should start before opening the package and clearly show the product and its condition.
Claims submitted without an unboxing video may not be approved.
4. Replacement Process
Once the issue is verified, we will replace the item with the same product, subject to stock availability.
If the same product is unavailable, store credit or an alternative solution may be offered at our discretion.
5. Return Shipping
Customers are required to ship the damaged or incorrect item back to us, as we currently do not provide pickup services.
Return shipping instructions will be shared after the claim is approved.
6. Order Cancellation
Orders cannot be cancelled, modified, or refunded once they have been placed and confirmed.
7. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable unless received damaged or incorrect:
Earrings
Hair accessories
Chains and jewelry
Sale, clearance, or promotional items
8. Contact Us
For any return or replacement requests, please contact us with your order number and supporting photos/videos at:
Email: Kuzhai.stylewithus@gmail.com
Whatsapp: +91 81226 21197
We reserve the right to reject any claim that does not meet the conditions outlined in this policy.