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Refund & Returns Policy

At our store, we strive to deliver every product in perfect condition. Please read our Refund & Returns Policy carefully before placing an order.

1. Returns & Replacements

  • We do not accept returns for reasons such as change of mind, dislike of the product, or incorrect ordering.

  • Returns or replacements will only be considered if the product is received damaged, defective, or incorrect.

2. Reporting Damaged Items

  • Any damage, defect, or incorrect item must be reported to us within 24 hours of delivery.

  • Claims made after 24 hours may not be eligible for replacement.

3. Unboxing Video Requirement

  • A clear and uninterrupted unboxing video is mandatory for all damage, defect, or missing item claims.

  • The video should start before opening the package and clearly show the product and its condition.

  • Claims submitted without an unboxing video may not be approved.

4. Replacement Process

  • Once the issue is verified, we will replace the item with the same product, subject to stock availability.

  • If the same product is unavailable, store credit or an alternative solution may be offered at our discretion.

5. Return Shipping

  • Customers are required to ship the damaged or incorrect item back to us, as we currently do not provide pickup services.

  • Return shipping instructions will be shared after the claim is approved.

6. Order Cancellation

  • Orders cannot be cancelled, modified, or refunded once they have been placed and confirmed.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable unless received damaged or incorrect:

  • Earrings

  • Hair accessories

  • Chains and jewelry

  • Sale, clearance, or promotional items

8. Contact Us

For any return or replacement requests, please contact us with your order number and supporting photos/videos at:

Email: Kuzhai.stylewithus@gmail.com

Whatsapp: +91 81226 21197

We reserve the right to reject any claim that does not meet the conditions outlined in this policy.